Terms of service

1. Your account

You must be at least 18 and authorised to bind the business you register. Keep your credentials confidential, enable two-factor authentication if you can, and tell us promptly if you suspect unauthorised access. You are responsible for activity under your account, including that of team members you invite.

2. The service

The service lets you design popups, decide who sees them, capture the information shoppers choose to submit, test variants and report on results. We may change or improve the service over time; we will not remove a core capability from a paid plan without reasonable notice.

3. Acceptable use

You agree not to use the service to:

• collect personal data without a lawful basis or without the consent language your jurisdiction requires;
• run deceptive campaigns — fake countdowns, invented “someone just won” notices, rewards that cannot be redeemed, or dark patterns that trap a visitor;
• capture payment card numbers, government identifiers, health data or other sensitive categories through a popup;
• send spam, malware or content that is unlawful, defamatory or infringes another person’s rights;
• probe, overload or interfere with the service or circumvent quotas, rate limits or security controls.

We may suspend or remove campaigns, and in serious cases accounts, that breach this section.

4. Your data and your shoppers

You own the campaigns you build and the leads you collect. You are the controller of shopper data and are responsible for your privacy notices, consent, retention and for honouring shoppers’ requests. We process shopper data only to provide the service, as described in our privacy policy, and we will help you respond to requests. You grant us the limited licence needed to host, display, deliver and back up your content.

5. Plans, billing and cancellation

• Free plan. No charge, no card, subject to the quotas shown on the pricing page.
• Paid plans. Billed in advance, monthly or yearly, at the prices shown when you subscribe. Taxes may be added where applicable.
• Changes. Upgrades take effect immediately and are prorated. Downgrades and cancellations take effect at the end of the current billing period.
• Refunds. Fees are non-refundable except where the law requires otherwise or we say so in writing.
• Quotas. If you exceed your plan’s quotas we will notify you; the widget may stop serving new impressions until the period resets or you upgrade. Your data is never deleted for exceeding a quota.
• Price changes. We will give at least 30 days’ notice of any price increase, which applies from your next renewal.

6. Availability and support

We aim for the service to be available continuously and design it to fail safely — the widget never blocks your page and degrades to showing nothing if it cannot reach us. Planned maintenance will be announced where practical. Support is provided by email and through the dashboard on all plans; priority support on the plans that include it.

7. Intellectual property

The service, the widget, the template library and our trademarks belong to us or our licensors. You may use templates only within the service; the campaigns you create from them are yours. Feedback you give us may be used without obligation.

8. Third-party services

Integrations connect the service to platforms operated by others under their own terms. We are not responsible for those platforms, and a change on their side may affect an integration. Keys you provide are used only to deliver your data as you direct.

9. Termination

You can close your workspace at any time from the settings page. We may suspend or terminate an account for a material breach of these terms that is not cured within a reasonable time after notice, or immediately where necessary to protect the service or other users. On termination you can export your leads; we delete your data on the schedule described in the privacy policy.

10. Disclaimers

The service is provided “as is” and “as available”. We do not promise a particular conversion rate, revenue outcome or uninterrupted operation, and we disclaim implied warranties to the extent the law allows. You are responsible for compliance with the laws that apply to your store and your marketing.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue, arising from these terms or the service. Our total liability for any claim is limited to the fees you paid us in the twelve months before the event giving rise to it. Nothing here limits liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify us against claims arising from your campaigns, your content, your collection or use of shopper data, or your breach of these terms.

13. Changes to these terms

We may update these terms. Material changes will be notified by email or in the dashboard at least 14 days before they take effect. Continued use after that date is acceptance of the new terms.

14. General

These terms, together with the privacy policy and any order form, are the entire agreement between us. If a provision is unenforceable the rest remains in effect. Neither party may assign the agreement without consent, except to a successor in a merger or sale. These terms are governed by the law of the jurisdiction in which Airo is established, and its courts have exclusive jurisdiction, without prejudice to mandatory consumer protections where they apply.

15. Contact

Questions about these terms: support@airopopups.com.